Refund & Cancellation Policy

Last updated: 19 June 2026

This policy explains how billing, cancellation and refunds work for ReputeMap subscriptions. It forms part of our Terms of Service.

Billing

Paid plans are billed in advance on a recurring monthly or annual basis through our payment processor, Stripe. Your subscription renews automatically each period until you cancel.

Cancelling

You can cancel at any time — there are no cancellation fees:

• Open Billing & plan in the app and click Manage subscription.
• In the Stripe customer portal, choose Cancel plan.

When you cancel, your plan stays active until the end of the current paid period, and you will not be charged again. You can also update your payment card and download invoices from the same portal.

Refunds

Because subscriptions are billed for a period of service, payments for the current and past periods are generally non-refundable, and we do not pro-rate partial periods. However, we want you to be happy with ReputeMap: if you were charged in error, experienced a significant problem with the Service, or were billed after intending to cancel, contact us within 14 days of the charge at yaro@reputemap.com and we will review your request in good faith. Refunds, where granted, are returned to the original payment method via Stripe.

Free trial

If a free trial is offered, you are not charged during the trial and can cancel before it ends to avoid any charge.

Contact

Billing questions: yaro@reputemap.com.