Getting started

Getting started

Welcome to ReputeMap, the white-label Google review management platform built for marketing agencies. If you manage local search and reputation for clients, ReputeMap gives you one place to read every review, reply in seconds, and prove your impact with branded reports. This guide gets you from zero to your first connected Google profile in about 3 minutes.

What ReputeMap does

ReputeMap is Google-first and agency-first. From a single login you get:

• Unified review inbox across all your clients and locations.
• One-click AI reply drafts you review, edit, and publish straight to Google.
• Review requests by email and QR code, using HONEST asks (everyone is asked, no review-gating, one-click opt-out, FTC-compliant); email campaigns with an automatic reminder on Growth and above.
• Negative-review alerts (1-3 stars) delivered by email, Telegram, or WhatsApp.
• PDF reports per client, generated in a click; on Pro and above they carry your logo and colors and go out on a schedule.
• Multi-location dashboard tracking rating, reply coverage, review velocity, and SLA (Growth and above).
• Client portal, review widgets (from Starter), surveys (NPS, stars, thumbs; from Growth), competitor comparison (you add their public rating and review count), and reply templates.

Note: ReputeMap is not affiliated with Google, and review requests go out via review links, QR codes, and email only (no SMS).

Step 1: Create your account (about 3 minutes)

1. Go to the registration page.
2. Enter your work email and a password, or continue with Google sign-in.
3. Name your agency workspace. This is the top-level account that will hold all your clients.
4. Your workspace starts with a 14-day free trial (a card is required, cancel anytime before it ends).

Already have an account? Sign in here.

Step 2: Add your first client (about 2 minutes)

1. From the dashboard, select Add client.
2. Enter the client’s business name. This groups all of that client’s locations and reports together.
3. Save. You can add more clients later from the same screen.

Step 3: Connect your first Google profile (about 8 minutes)

This is the core step. Connecting a Google Business Profile pulls in existing reviews, enables AI replies, and starts tracking ratings.

1. Open the client you just created and select Connect Google.
2. Sign in with the Google account that manages the business and grant ReputeMap access to the Business Profile.
3. Pick the location (or locations) you want to manage. Each one counts toward your plan’s location limit.
4. Confirm. ReputeMap imports recent reviews and starts syncing automatically.

For permissions, troubleshooting, and managing multi-location businesses, see /docs/connect-google.

Step 4: Read your inbox and reply (about 2 minutes)

Once the profile is connected, head to the review inbox. You’ll see imported reviews per location. Open any review, select AI draft to generate a reply in your client’s voice, edit if needed, and publish it to Google in one click. Learn the full workflow in /docs/review-inbox.

What to do next

• Start collecting reviews: email a customer or print a QR code from Review links, or set up an email campaign on Growth and above. See /docs/requesting-reviews.
• Set up negative-review alerts so you never miss a 1-3 star review: email is on from the start, Telegram takes one tap. See /docs/alerts.
• Add more clients and locations as you onboard them.

Plans

ReputeMap is free to start. When you’re ready to scale: Solo at $19/mo covers 1 location; Starter at $29/mo covers 5 and adds the review widget; Growth at $79/mo covers 15 and adds email campaigns with automatic reminders, the multi-location dashboard with response-time SLA, surveys and the staff leaderboard; and Pro at $129/mo covers 30 and adds white-label reporting, the prospect audit generator and scheduled report emails. Move up a plan as you grow: Portfolio covers 75 locations ($199/mo) and Network 200 ($399/mo).

You’re set. Create your account and connect your first profile.